Production & Delivery Information

At PixelNavigator, we want you to feel confident about when and how you’ll receive your purchases. Because we offer both made-to-order physical products and instantly downloadable digital items, our delivery times vary. Below, you’ll find details on our fulfillment process, estimated shipping times, and important information about potential customs and import fees.

Made-to-Order Process:
Many of our physical products—such as 3D-printed items, custom electronics, or software-integrated devices—are created specifically for your order. We only begin production once your payment is confirmed. While this ensures a personalized, high-quality outcome, it also means we cannot provide an exact shipping date upfront. Production times depend on the complexity and materials involved.

Typical Production Timeline:

• Order Confirmation & Payment: Production begins once your payment is verified.
• Manufacturing & Quality Assurance: Depending on the product, this may take from several days to a few weeks.
  • 3D-Printed Items: Size, complexity, and finishing steps can influence the timeframe.
  • Custom Software-Integrated Products: Additional testing and configuration may extend the production period.

For more specific estimates, feel free to Contact Us with details about the item you’re interested in.

Shipping Origin:
All physical orders ship from Malta (EU).

Estimated Transit Times After Dispatch:

• Europe: Approximately 3–14 business days
• North America & Australia: Approximately 7–21 business days
• Asia & Rest of World: Approximately 10–30 business days

Please note that these are general estimates and not guarantees. Actual delivery times can be affected by postal services, customs processing, regional holidays, and other unforeseen factors.

Buyer Responsibility:
When shopping internationally, it’s important to be aware that you, the buyer, are responsible for any additional fees that may arise from customs, import duties, or local taxes. These charges vary by country and are not included in our product or shipping prices.

Important Considerations:

• Customs Delays: International shipments may be held by local customs authorities, potentially delaying delivery.
• Duties & VAT: Depending on your country’s regulations, you may be required to pay import duties, VAT, or other taxes before your order is released to you.
• Checking Local Regulations: We recommend reviewing your country’s import guidelines and duty thresholds before placing an order, so you know what to expect.

If you have concerns about customs or potential fees, please reach out to your local customs office or consult a reliable customs broker for guidance.

Instant Downloads:
Digital purchases—such as software, design files, and digital art—are accessible immediately after your payment is confirmed. Simply follow the download link you receive via email, and you’ll be enjoying your new product in no time, free from any shipping delays or additional charges.

If you have any additional questions regarding production lead times, shipping estimates, customs, or digital downloads, please Contact Us. We’re here to help ensure you have a smooth and enjoyable experience with PixelNavigator.